Press and hold the power button for 2~3s until hearing a beep sound
2. Where do I download and install the APP？
Search “Feiyu ON” on Google Play Store (Android) or APP Store (iOS) to install the Feiyu ON APP.
Or, you can scan the QR Code on our website to download the APP.
3. Is action camera compatible with the Vimble 3SE gimbal?
The Vimble 3SE is not compatible with an action camera, because the size of the camera is too small, and it’s hard to mount it tightly on the gimbal. Also, due to the camera’s light weight, it can not be balanced before turning on the gimbal. If you want to use it with an action camera, it is recommended to use a third-party camera adapter with it, as the following picture shows.
4. Why does the gimbal suddenly lose balance while working?
1)Low battery.
-the indicator flashes red light 3 times at a time.
2)Protection status.
-rapid rotation of the handle to a certain speed is detected--The handle needs to be held by hand, or fixed on a tripod.
-overheat (55℃) of the motors is detected--make sure a smartphone is mounted and balanced on the gimbal.
-overload detected--make sure the axes are unlocked.
-Smartphone removed detected.
5. What kind of battery does the Vimble 3SE use?
It uses a built-in and rechargeable battery, of which are specs are 1300mAH，7.4V，9.62Wh.
6. How to charge the battery for the gimbal? How long does it take to fully charge? How can I tell if the battery is fully charged?
Use the standard USB cable to connect with the USB port on the gimbal handle to charge the battery (charging adapter equipped by user) , smartphone charging adapter is supported.
Note: Vimble 3SE does not support quick charger.
When using 5V/2A charging adapter, the charging time is about 2.5 hours.
Indicator keeps solid red when being charged when the gimbal is off, and turns green when fully charged.
7. How long does a fully charged battery last?
It lasts about 10 hours when keeping static in landscape mode.
8. Does the Vimble 3SE support charging a smartphone?
Not support
9. Is the Vimble 3SE waterproof?
It is not waterproof.
10. Can I take a panorama in portrait orientation?
Support for Android smartphone, not support for iPhone.
11. What is the thread specification at the bottom of the gimbal? How to use it?
It is a 1/4 thread hole，which fits the accessories with a 1/4 thread screw on the market, for example, tripod and extension rod, etc.
12. What is the build material of the Vimble 3SE?
High-strength, high and low temperature resistant material like ABS+PC， PA6 etc.
13. What is the working temperature range of the Vimble 3SE?
-10~45 °C
14. How to mount and balance the smartphone on the gimbal?
Make sure the phone holder side that has a LOGO is facing up, place the phone in the center and ensure that the back of the phone fits well with the phone holder.
Fine-tune the position of the phone left and right (as shown in picture below) until it can remain stationary at a horizontal angle (before the gimbal is turned on).
15. How to switch between landscape and portrait mode?
Method 1: double tap the M button
Method 2: Manually rotate the phone holder
16. How to take a selfie with the gimbal?
Method 1: Turn on Bluetooth, pair the Bluetooth between gimbal and smartphone, open the stock camera, triple-tap the trigger button to switch to the front camera, press the shutter button of the handle to take a selfie.
Method 2: Turn on Bluetooth, unpair the Bluetooth between gimabl and the phone, open the feiyu on App and connect with it, switch the front and rear cameras by tapping the trigger button three times, press the shutter button on the gimbal to take a selfie.
17. What is the main function of the joystick? Are the speed and direction adjustable?
The main function of the joystick is controlling the gimbal/phone direction.
Both the speed and direction are adjustable by the Feiyu ON APP.
Below picture shows the setting interface.
18. What’s the main function of the M button?How to use it?
Single tap to switch among pan follow, pan&tilt follow(default) and all follow mode.
Double tap to switch between landscape and portrait mode.
19. What’s the main function of the shutter button? How to use it?
Function 1: Control the shutter/recording for stock camera or third-party camera APPs (Bluetooth between gimbal and smartphone paired)
Function 2: Control the Feiyu ON APP:
Half-press: Focus
Single tap: Take pictures, start/stop recording
Press and hold: Switch between photo and video mode
20. How to use the zoom button?
When the gimbal is connecting with the Feiyu ON APP, push up (T) to zoom in, and push down (W) to zoom out.
21. How to use the trigger button?
There are two trigger buttons, namely upper button and lower button.
Upper button:
Press and hold: Switch to flash mode, release to switch back to previous mode.
The function of this button can be customized by the APP as: switch between front/rear camera, Inception mode etc.
Lower button:
Press and hold: Switch to lock mode, release to switch back to previous mode
Double tap: Recenter the gimbal and switch back to pan follow mode
Triple tap: Switch between front and rear camera
22. How to initialize the gimbal?
Press and hold the Album button and the M button at the same time, release when hearing a beep sound, the indicator turns from flashing green quickly to slowly, that mean the initialization is done.
23. What should I do when the gimbal does not keep level?
1)Make sure the smartphone is tightly mounted and balanced, observe if it is Parallel to the smartphone holder;
2)Initialize the gimbal.
3)Use the APP, go to settings and tap “Horizontal calibration”, then wait for a few seconds for it to calibrate automatically.
24. After updating the firmware, the gimbal can not be turned on, what should I do to fix it?
Restart the gimbal, connect the APP and update the firmware again;
Note: during the update, make sure the gimbal is always on, and then APP is always running in the foreground.
25. How to reset the Bluetooth on the gimbal?
When the gimbal is on, push down the joystick and then triple tap the power button, the indicator will flash quickly, reboot the gimbal, Bluetooth reset done.
26. The APP can’t detect the gimabl, what should I do?
Observe if the indicator is solid blue, if yes, that means the gimbal is connected with another device.
What you need to do is reset the Bluetooth on the gimbal, or take the gimbal to another place (at lease 10 meters away) and try connecting again.
27. When connecting the gimbal with the APP, a “failed” message appears, how do I solve this problem?
1)Cancel/forget the connected device in the Bluetooth list of your phone, turn off the Bluetooth and turn it on again. Make sure the gimabl Bluetooth appears in the Bluetooth list.
2)Reboot the gimbal and the APP, and try to connect again.
28. When I toggle the tilt axis by hand, the pan axis jitters, why is that?
The tilt axis toggleable angle is +/-35°, exceeding the range will cause jitter on the pan axis.
29. How to switch to Lock mode?
press and hold the lower trigger button to switch to lock mode, release to switch back to previous mode
30. How to switch to Flash mode?
press and hold the upper trigger button to switch to flash mode, release to switch back to previous mode.
31. When I use Feiyu ON on iPhone for face/object tracking, the phone flips itself or moves away (or the tracking goes everywhere and mess up), how can I fix it?
Turn off the Portrait Orientation Lock on your iPhone, see picture below:
32. Why there’s no slow motion on the Android version of Feiyu ON?
Slow motion requires high frame rate and high speed recording mode, some smartphone manufacturers have not opened friendly support for this feature. So Android version of the APP does not have slow motion recording, while on the iOS version this is supported (Note: Slow motion may not be supported either on some old iPhones, such as iphone5 and 5s)
33. What smartphone does the gimbal support for pairing mode (to control the stock camera)?
The following conditions must be met:
1)The stock camera can take pictures by the Volume Up button.
2)In the “Paired devices” list, the “Input device” option needs to be toggled on.
34. Why I can’t turn on the HDR in the Feiyu ON?
1)Only the iPhone 7 and newer models of iPhones support HDR.
2)It is required to set the video to 30fps (setting>more setting>video resolution).
Reason for this: HDR algorithm is limited by the performance of the phone, the system does not allow to take multiple photos to synthesize as one.
Testing result by iPhone 7 Plus：
Under 1080P 60fps setting, an error message “not supported” appears when attempting to turn on HDR；
Under 720P 60fps，and 4K/1080P/720P 30fps, HDR can be turned on properly.
35. What do I need to pay attention to during the firmware upgrade?
1)Make sure the gimbal is fully charged.
2)Do not charge the gimbal during the upgrade process.
3)Do not close the APP during the upgrade process.
4)Do not power off the gimbal during the upgrade process.
36. What should I do when the APP prompted "upgrade failed" during firmware upgrade? And what should I do when the green light is always on, and I can't shut down the device?
Turn off the Bluetooth on the phone and then turn back on, restart the APP and connect to the gimbal again, go to firmware page and upgrade keyboard firmware.
37. When upgrading firmware, the APP prompts "upgrade failed", the machine's green light is always on, and I can shut down the machine after 15 seconds, what should I do to solve this?
Turn off the Bluetooth on the phone and then turn back on, restart the APP and connect to the gimbal again, go to firmware page and upgrade keyboard firmware.
38. What should I do if the APP prompts "upgrade failed" when upgrading the firmware, and the gimbal's blue light flashes and the white light is always on?
Turn off the Bluetooth on the phone and then turn back on, restart the APP and gimbal, connect the gimbal with the APP again, go to firmware page and upgrade gimbal firmware.
39. When doing the firmware upgrade, the APP prompts "upgrade successful", after restarting the gimbal, the motors do not work, blue light flashes and white light is always on, what should I do?
Turn off the Bluetooth on the phone and then turn back on, restart the APP and gimbal, connect the gimbal with the APP again, go to firmware page and upgrade gimbal firmware.
40. When the Bluetooth firmware is upgraded, the APP prompts "upgrade successful", after that, the APP cannot connect to the gimbal, what should I do?
Turn off the Bluetooth on the phone and then turn back on, restart the APP and gimbal, connect the gimbal with the APP again.
41. When upgrading the firmware, the APP prompts "upgrade failed", and after rebooting the gimbal, the APP cannot detect it anymore, what should I do?
Turn off the Bluetooth on the phone and then turn back on, restart the APP and gimbal, connect the gimbal with the APP, and upgrade the firmware again.
42. What is the USB-C port on the phone holder for?
It is a port for expansion accessories, you can connect either the fill light or the Smart Tracking module with this port.
43. When using the Feiyu ON APP to record video, it is not possible to switch the phone's front and rear camera by the trigger button, is it normal?
It is normal, during video recording, it does not support switching between front and rear cameras.
44. What’s the difference between pan follow, pan&tilt follow, all follow and lock mode?
Pan follow: when you move the gimbal handle, the tilt and the roll axis will not follow, but only the pan axis follows your movement.
Lock mode: the smartphone camera keeps facing forward no matter how you move the gimbal.
Pan&Tilt follow(default): when you move the gimbal handle, the roll axis will not follow, but only the pan and the tilt axis follow your movement.
All Follow: all three axes follow the movement of the gimbal handle.
45. How do I use the Vimble 3SE for underslung shooting?
Double tap the M button to switch to portrait mode, and then rotate the gimbal 180° from the left to shoot in underslung angle.
46. When charging the gimbal, the indicator already turns solid green, but when I turn on the gimbal, there’s only one white light on, why is that?
You may plugging in to the wrong USB port, which is on the phone holder. Please make sure to plugin to the USB-C port on the right side of the handle.
47. When using the Inception mode, which axis should be rotating?
The roll axis, which is on the back side of the phone holder.
